Customer Service

Dousset Diamonds has the Industry’s Best Customer Service

We have Unparalleled Warranties, Appraisals, Repairs & More

APPRAISALS

As a courtesy Dousset Diamonds provides a professional jewelry appraisal for all engagement rings.

An appraisal ensures that in the case of damage, theft or loss your insurance company will give you an equal replacement of your item.

All our appraisals are done by a certified independant appraiser.  

The appraisal is calculated using current market data and based on the diamond(s), metal and craftsmanship used in the jewelry making process. It may include the cut, color, clarity, and carat weight of the gemstone(s), photograph(s), metal used, weight of metal and the craftsmanship of the item.

An appraisal gives you the best chance to receive the exact replacement. Your insurance company can use this appraisal to calculate a coverage rate for your diamond jewelry.

Please contact us at customerservice@jeandousset.com or 1.877.939.5531 for assistance.  Representatives are available 9 am - 5 pm PST, Monday through Friday.

PRODUCT WARRANTY

At Dousset Diamonds we stand behind the quality and craftsmanship of our products. We want to provide 100% customer satisfaction and will work with you to resolve any issues.
If you have any questions or concerns with a product you just received, please contact us at at anytime.
 

JEWELRY CARE

We recommend that you have your jewelry cleaned and polished regularly. You should also consider having the prongs on your diamond jewelry inspected annually. Some of these services are complimentary at Dousset Diamonds. 

RING SIZING

Since all our diamond jewelry is custom made and handcrafted, we want to make sure that we have an accurate finger size before the start of the work. We would be happy to send you a ring sizer free of charge.

In the event your Dousset Diamonds jewelry does not fit, we will resize it free of charge.

SHIPPING

DIAMOND JEWELRY -

Jean Dousset Diamonds offers free insured overnight shipping via the U.S. Postal Service "EXPRESS Overnight" on every jewelry order over $1000 within the continental U.S.

Please contact customer service at 1.877.939.5531 for international shipping and insurance rates.

THE DOUSSET DIFFERENCE

A direct descendant of Louis Cartier, Jean Dousset honed his knowledge of design and jewelry making at some of the most prestigious jewelry houses in the world. In 2005, he founded Dousset Diamonds, an exclusive boutique celebrated for having created beautiful, one-of-a-kind engagement rings for actress Eva Longoria and three-time Academy Award nominee Amy Adams.

Expanding in the years since its founding, Dousset Diamonds has moved beyond its Los Angeles headquarters by working one-on-one with clients around the country via email, telephone and doussetdiamonds.com.

New World Savings

As an online jeweler, we are able to pass on the savings made possible by relinquishing a costly bricks-and-mortar operation to you, our consumer, while continuing to offer the outstanding levels of service and artistry found at the best jewelry houses in the world.

Old World Quality

Featuring only the most exquisite diamonds handpicked by Jean himself, our pieces are designed to your specifications and handcrafted in our Beverly Hills workshop using traditional jewelry-making techniques and the finest craftsmanship.

Bridged by a Relationship Built on Trust

Understanding the delicate mechanics of working with a primarily long-distance clientele, we pride ourselves on establishing a solid bond of trust with you then working hard to create the perfect ring for your budget.

If you read our Testimonials page, you will see that most of our exceptionally satisfied customers live outside the Los Angeles area and had not physically inspected their final rings prior to receiving them. Instead, we have introduced the concept of the "Replica"--a CZ version of your personalized design that you may try for 30 days and keep after your transaction is complete--which enables you to make your final purchase with total confidence.

And Delivered in Style

Your ring will arrive beautifully packaged and proposal ready. And should you require any special arrangements to enhance the proposal process, we will be happy to assist you.

Words used by visitors that found this page online: Dousset, Diamonds, Customer, Service, Warranty, Appraisals, Rings, Wedding, Bands, Eternity, Carat, Jewelry, Care, Unique, Shipping, Cost, Custom, Made, Handcrafted, Quality, Selected, Repair, Inspection, Size