Policies
RETURN POLICY
We are committed to achieving 100% customer satisfaction.
General guidelines:
JEWELRY
Each piece of Dousset Diamonds jewelry is made to order and handcrafted in our Beverly Hills workshop using centuries-old tools and techniques.
Our jewelry is non-returnable and non-refundable.
In the unlikely event you experience a problem or concern with your Dousset Diamonds jewelry, please contact us immediately so we may promptly answer your questions and assist you further if needed.
Please contact Customer Service at 1.877.939.5531 for personal assistance.
SECURITY
We want you to have a shopping experience like no other so we have taken every precaution necessary to make shopping with us safe and secure.
ORDERING OVER THE PHONE
Secure payment and wire transfer information is available over the phone. You may contact our Customer Service Specialists at 1.877.939.5531 for assistance. Representatives are available Monday through Friday, 9 am - 5 pm PST.
SHIPPING
Dousset Diamonds insures each and every shipment at no additional charge to our customers offering you added security on your purchase.
ETHICAL SOURCING
THE KIMBERLEY PROCESS
Jean Dousset only purchases diamonds from countries that adhere to the Kimberly Process Certification Scheme, more commonly known as the KPCS.
Introduced by United Nations General Assembly Resolution 55/56 in 2003, the KPCS is an international cooperative diamond monitoring system designed to eliminate the flow of "conflict diamonds" or "blood diamonds" and thus prevent diamond sales from financing violent movements.
Its protocols restrict the diamond trade to participating member states and require that all diamond shipments be accompanied by documentation proving their conflict-free origins.
If you have any questions, we are here to help.
Contact us by phone at 1-877-939-5531 or email at customerservice@jeandousset.com
